Focal Flix
Privacy Policy
Effective Date January 21st 2026
1. Information We Collect
1.1 Information You Provide
We may collect information you voluntarily provide when placing an order, including:
Name & email address
Account login credentials
Subscription & minimal payment details (processed securely by third-party payment providers)
Communications with customer support
1.2 Automatically Collected Information
When you use Focal Flix, we might automatically collect:
IP address
Device information, operating system, and browser
Usage data such as content accessed, pages viewed, and session duration
Date/time of access
This information helps us improve service performance, reliability, and user experience.
2. How We Use Your Information
We use collected information to:
Provide information to operate and maintain the Service
Process subscriptions and payments
Provide customer assistance
Improve streaming quality and service performance
Send important service updates and/or notifications
Prevent fraud, abuse, or unauthorized access
We do not sell or rent personal information to third parties.
3. Cookies and Tracking Technologies
Focal Flix uses cookies and similar technologies to:
Remember user preferences
Improve website functions
Analyze traffic and/or usage trends
You may disable cookies in your browser settings, but please note some features of the Service may not properly function.
4. Information Sharing
We may share information only in the following cases:
With trusted service providers (such as payment processors and hosting partners)
When required by law or legal process
To protect the rights, security, or safety of Focal Flix and its users
In connection with a business transfer, merger, or acquisition
We do not share personal data for third-party marketing purposes.
5. Data Security
We implement reasonable technical & organizational measures safeguarding your information. However, no online service can absolutely guarantee complete security, and we cannot ensure absolute protection of data transmitted online.
6. Data Retention
We retain personal information only for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your location, you may have the right to:
Access your own personal data
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent where applicable
Requests can be made by contacting us using the details below.
8. Children’s Privacy
Focal Flix does not knowingly collect personal information from individuals under the age of 18. If such data is discovered, it will be deleted promptly.
9. Third-Party Links
Our Service may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of those third parties.
10. International Data Transfers
Your information may be processed and stored in countries outside your own. By using Focal Flix, you consent to such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Service indicates acceptance of the revised policy.
12. Contact Us
If you have questions about our Privacy Policy, please contact us:
Support: [email protected]
Service Name: Focal Flix